Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of geniieshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Amazing quality for 2 $, 1m long gives 3A current for my iPad Air. For 2 $ Just a plague, the meter gives 3A for my ipada air.
Pzoz as always on top, I order no longer know what time, but here's 3 meters first time, while everything works, in general, none of their cords have yet died, the first year is 4 exactly!
Delivery month from the day of order. Cord working. Everything corresponds to the store's description.
All prefect
Quality goods
Everything is super, delivery 2 months. Recommend
Well packed... good quality... highly recommend the store... thank you...
Good wire, mom is happy. Reached about a month in the Kaliningrad region, the tablet charges. I did not communicate with the store, because there was no need.
All good
Todo perfecto!, atencion perfecta, tiempo de manipulacion y envio record. Tienda incluida en mis favoritos. Falta comprobar que funciona. Everything perfect !, perfect attention, time of manipulation and record shipment. Store included in my favorites. It is necessary to verify that it works.
Order on 8 May 2020 and received on 18 June 2020. Measurement of the correct cables. They work well. All right. All right.
Goods to M. Lvova, having come to the mayge for the city for an hour by ukrpocht. Packed in a navel envelope. Pratsuno is good, on viglade zroblen yakisno. Recommend!
Sturdy Cable that works perfectly and has built-in soft plastic flange to pick it up, very practical
Gorgeous goods!!! Its work performs at 100%!!! I recommend the store and his goods!!!!
Works well
Shipping in 20 days. They work properly. Need to check if the load is fast
The cord came to Peter in two weeks. The quality is excellent and the throughput is also. From Shyak: to the native discharge is not suitable, only with unborn use.
It took 3 weeks. They work well, very reinforced cable, much better than apple brand. Now just wait to see how long it takes to get unused by the iPhone's sofware.
Excellent cable. Recommended store 100%
Perfect, the third one you bought, works for iPhone 6 and 7 and IPad mini